Many of us tend to fear conflict, but when approached consciously it is an opportunity for personal and organizational growth. Leaders in the workplace can develop their capacity to nurture “brave space” for conflict. Conflict effectiveness starts with each of us developing an understanding of our own conflict habits, patterns, and reactions, on the unconscious and physical level, and developing our capacities to sit in the fire when tensions heat up. Conflict management involves supporting others to develop their own conflict skills. In a workplace context, the need for brave conversations may arise when giving and receiving feedback, managing workplace change, advocating for an equity and inclusion approach, working in teams, or simply navigating lunchroom dynamics.
Registration information is below.
~Karen Dick, Education Coordinator, Workers Action Centre
In this two-day training you will learn how to:
- Identify your conflict triggers, and develop skills to address them;
- Identify your own conflict capacities, and where there is room for growth;
- Make your unconscious mind your conflict ally, rather than your enemy;
- Assess the ways that power shows up in conflict;
- Assess the stage of a conflict and what that means for intervention;
- Develop basic negotiation skills;
- Prepare emotionally and strategically for a brave conversation;
- Learn a framework to support brave conversations.
Day one draws on neurology and emotional intelligence research, as participants explore their own personal habits and reactions to conflict. Participants will have the opportunity to understand their own patterns, identify when those patterns are helpful and not so helpful, and explore new strategies to engage in brave conversations. They will also reflect on what they might know about the motivations, needs, and feelings of other people involved in the conflict or brave conversation.
“I loved the group exercises Brook led us through, because they revealed a lot about how each person deals with conflict, and where we might make changes. The session helped me understand the kind of listening skills necessary to pick up on people’s needs and feelings, and so be able to use conflict as an opportunity for growth.”
~Shawna, Workshop Participant
Day two builds on the personal awareness work from Day One and combines it with principles of workplace restoration and mediation to support participants to hone and practice their skills for conflict intervention. Participants will learn a framework for assessing the role that power is playing in a conflict, and will practice basic negotiation skills. Participants will have the opportunity to roleplay a brave conversation that they would like to have.
~Jenny, Workshop Participant
~Jules, Workshop Participant
Anima Cancellation Policy:
- 30 days or more prior to course: we offer a refund, minus a $50 administration fee.
- Less than 30 days prior to course: we offer 50% credit towards next scheduled training, minus a $50 administration fee.
- Day of, or day prior to, course: no refund or credit available.If you are unexpectedly unable to make the course, contact us about potentially sending a colleague in your place.