Purchasing Courses

How do I know what course is best for me?

I want to send a group from my organization? Am I able to do that?

I registered for a course but cannot attend. Can I attend the course the next time it is offered?

I have purchased a course and haven’t heard or received anything from anybody. What should I do?

What is your refund policy?

I just purchased a course and made an error. Can I cancel my order?

I accidentally registered for the wrong course? What should I do?

What should I do after I register?

I have a limited budget. Can I get a discount?

Where can I see the course policies?

Bulk Purchases and Management

How does bulk purchasing work?

Course preparation, live sessions and breakout groups

What can I expect to find on the course dashboard?

What if I cannot attend some of the sessions?

What are the breakout groups?

What happens if I cannot participate in a group?

What happens if I am going to be late or have to leave early?

I would like to be in a group that shares my identity and experiences. Is that possible?

I would like people in my organization to be in the same group? Can this be done?

Is there anything I have to prepare to be ready for the course?

Are the live webinars recorded?

Can I download the video or the chat?

What is expected of me in terms of participation?

What happens if another participant is disrespectful?

Completing courses and certificates

Do I get a certificate for completing courses?

I completed a course which is no longer visible in my dashboard. Why is that?


I cannot access my dashboard. What should I do?

The video does not seem to load. What should I do?

The quiz or other course components is/are not available to me. What should I do?

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